Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at prue.houston@outlook.com

Shipping

Local pick up is available from Kealba. Simply select this option at the checkout and the address will be supplied on confirmation of your order. 

Yes! International Shipping is available and can be quoted on request. Items purchased from International shipping will be invoiced via PayPal once the shipping price has been confirmed. If you would like a quote on an item(s), please contact me.

All orders are sent via Australia Post unless otherwise requested and pre-arranged by the customer. Keep in mind that this is a one woman show but as long as your order is placed before 2pm, it will be shipped on the SAME DAY.

Standard Postage is $9.95 AUD on all domestic orders. This is a tracked parcel and can be followed using the tracking number sent you. 

Express Postage is $16.95 AUD and is available on domestic orders. 

Estimated Shipping Times can vary greatly depending on the service selected, the destination of the parcel and the season (eg, public holidays, Christmas etc), so please be mindful of that. If you would like to estimate the arrival of your package you can use the Australia Post estimated shipping times tool located here. 

Returns

Firstly, I'm devastated! Secondly, let's try and get you a replacement item ASAP. Please contact me straight away if your item is faulty or damaged. If I can't replace it, I will offer you a complete refund. Fingers crossed this isn't something you encounter.

Returns are accepted within 14 days of purchase. Items must be in same condition as when purchased. Please choose with care as we don't offer refunds for change of mind or incorrect size. We can however exchange or give a gift cards once product is returned at buyers expense.

When returning an item for exchange please be sure to enclose a pre paid sachet so we can send you your new item or, if you live locally, arrange to return the item at our nominated pick up point. If the item is faulty, normal refund conditions apply.

All sale items are final - no exchange or refunds.

If you need assistance with sizing or anything else please send me a message.

Other

No way! We will honour your Gift Card and even help you with some suggestions if you like.

Lone Star Trading Co is operational 24/7 as an online boutique. In addition to that, we attend Pop Ups. Drop me a line to find out more.

Lone Star Trading Co. currently accept payments from all major credit cards, PayPal and Afterpay.